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Generally, payments will be disbursed
to creditors within 3-5 business days. |
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Upon receiving your signed Client
Authorization and first payment, we send proposals
to the creditors listed on the program. This proposal
includes the account number and open balance you
provided at the time of set up as well as the
DDS payment indicated on your Repayment Schedule.
In most cases, Proposals are accepted. When no
changes are necessary, creditors will not formally
respond to us. However, on occasion a creditor
may decline a Proposal based on an invalid account
number, an incorrect open balance, or creditor
information. If this occurs, you will be notified
to contact us regarding any requested changes
to your account, including a possible payment
increase.
If you are receiving collection calls, the collection
agent may not be aware of a Proposal from our
program until the benefits are granted. If the
creditor calls to inform you that they have not
received a proposal, please advise the creditor
to call our Client Services department at 800-913-0121
(9am-7pm, M-F, Eastern Standard Time). |
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Creditor
benefits are based on consistent and sufficient
payments throughout the duration of the program.
However, after receipt of three consecutive, sufficient
payments, your creditors begin to recognize your
commitment to the program and may offer benefits
which include: acceptance of the proposed payment
amount, a reduced interest rate, elimination of
late fees and penalties, and bringing a past due
account to a current status. If you believe, after
reviewing your fourth creditor statement, that you
are not receiving benefits, you can contact our
Client Services Department to discuss the benefits
offered by each of your creditors. To assist you,
please have your statement available. |
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Creditors expect to receive a payment
every 30 days. Changing your payment date can adversely
affect your payment cycle and any benefits granted
by creditors. You should contact us immediately
upon realizing that you may have difficulties in
making a timely payment. |
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Since we do not receive copies of
your creditor statements, you should confirm that
each of your creditors continues to provide monthly
statements. DDS will also provide statements upon
request, showing the disbursement of payments to
your creditors. Each month, you should compare your
creditor statements to ensure that your payments
have posted accurately. |
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You are encouraged to
increase your payments whenever possible. Your payment
can be increased for only one payment, or permanently.
This will accelerate the time it takes you to become
debt free.If you decide to pay the outstanding balance
for one or more creditors, simply contact our Client
Services department. We will request a payoff balance
from your creditor(s) and contact you to make immediate
payment arrangements. |
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It is recommended that you include
all of your cards on the program and those accounts
will be closed or inactivated. By not including
all of your cards or opening any new accounts, you
could risk losing some of the benefits that creditors
offer. We will be requesting detailed creditor information
in order to verify the accuracy of the credit card
information that you have provided. |
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You should be aware that your creditors
might show your participation in our program on
your credit profile, which could impair your ability
to obtain additional debt while on our program.
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You can access and make changes
to your account by calling 800-913-0121.
Client Services Representatives are available
to assist you Monday through Friday 9am to 7pm,
Eastern Standard Time. |
